PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DAN KONSEKUENSINYA PADA LOYALITAS (STUDI PADA OBYEK WISATA DI KABUPATEN MALANG)

Studi ini meneliti kepuasan wisatawan yang mengunjungi obyek wisata yang ada di Kabupaten Malang dengan menggunakan konsep dasar Swedish Customer Satisfaction Barometer (SCSB).Tujuan penelitian untuk menganalisis pengaruh langsung kualitas layanan (service quality) terhadap kepuasan wisatawan domestik (customer satisfaction), menganalisis pengaruh

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Indeterminate and Enriched Propositions in Context Linger: Evidence From an Eye-Tracking False Memory Paradigm

A sentence such as We finished the paper is indeterminate with regards to what we finished doing with the paper.Indeterminate sentences constitute a test case for two major issues regarding language comprehension: (1) how we compose sentence meaning; and (2) what is retained in memory about what we read in context over Fireplace Insert with Crushed

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